This Privacy Policy describes how www.hinklergroup.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
• Disclosure for a business purpose: shared with our processor Shopify

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify

Customer support information

• Purpose of collection: to provide customer support.
• Source of collection: collected from you.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

 

Cookies

Our Cookie Policy explains how and why cookies may be stored on and accessed from your device when you use or visit our website (“Hinkler Group”, " hinklergroup.co.uk" “we”, “us” or “our”).

The information collected through cookies will be under responsibility and in charge of:

Hinkler Group

sales@hinklergroup.co.uk

Unit B26, 40 Alison Crescent,

Alison Business Centre

Sheffield S2 1AS

United Kingdom

 

By using the website, you accept the use of cookies byHinkler Group, in the terms contained in this policy.

1. WHAT ARE COOKIES?

“Cookies" are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to recognize your device and remember if you have been to the website before.

Cookies are a very common web technology; most websites use them. Cookies are widely used to make websites work more efficiently and to improve user-experience.

Cookies are used to measure which parts of the website users visit and to personalize their experience. Cookiesalso provide information that helps us monitor and improve the performance of the website.

 

2. REFUSING OR WITHDRAWING CONSENT TO THE USE OF COOKIES

If you do not want Cookies to be dropped on your device, you can adjust the settings of your Internet browser to reject the setting of all or some Cookies and to alert you when a Cookie is placed on your device.

For further information about how to do so, please refer to your browser ‘help’, ‘tool’, or ‘edit’ section. Please note that if you use your browser settings to block all Cookies, including strictly necessary Cookies, you may not be able to access or use all or parts of the functionalities of our website.

If you want to remove previously-stored Cookies, you can manually delete the Cookies at any time. However, this will not prevent [WEBSITE NAME] from placing further Cookies on your device unless and until you adjust your Internet browser setting as described above.

We provide the links for the management and blocking of cookies depending on the browser you use:

 

3. FIRST-PARTY COOKIES

We use Cookies to enhance the performance of our website and personalize your online experience.  Cookies allow us to collect information on how people use our website and which pages they visit. They enable us to monitor the number of visitors and to analyze website usage patterns and trends. We collect this information anonymously, so it does not identify anyone as an individual and no personal information is stored in our Cookies. We always use Cookie data in a responsible way.

 

4. THIRD-PARTY COOKIES

Third-party cookies may come from partners or third-party companies that provide functional web services or tools for our website and the optimal functioning and operation of our services. We use third party cookies responsibly and for the sole purpose of providing optimal functioning of the platform and services. You may opt out of these cookies by following the cookie removal information contained in this document or the technical information of the browser from which you access our website and services.

 

5. PERSISTENT COOKIES

We use persistent Cookies to improve your experience of using [WEBSITE NAME]. This includes recording your acceptance of our Cookie Policy to remove the cookie message which first appears when you visit our website. Persistent Cookies remain on your device until deleted manually or automatically.

 

6. SESSION COOKIES

Session cookies are used to log in to the website with your respective credentials and password. Session cookies are also used to keep users logged in. Session cookies are temporary and are deleted from the device or browser when the session is closed, and the browser is closed. We use session cookies to keep the session open when using our services and to identify you on our system each time you log on to the website.

 

7. SOCIAL COOKIES

These cookies allow you to share our website and click “Like” on social networks like Facebook, Twitter, Google,YouTube, etc. They also allow you interact with each distinct platform’s contents. The way these cookies are used and the information gathered is governed by the privacy policy of each social platform.

 

8. USE OF COOKIES

We use the following cookies on our website:

COOKIE	FUNCTION	DURATION
_ab	Used in connection with access to admin.	2 years
_secure_session_id	Used to track a user’s session through the multi-step checkout process and keep their order, payment and shipping details connected.	24 hours
_shopify_country	For shops where pricing currency/country set from GeoIP, that cookie stores the country we’ve detected. This cookie helps avoid doing GeoIPlookups after the first request.	Session
_shopify_m	Used for managing customer privacy settings.	1 year
_shopify_tm	Used for managing customer privacy settings.	30 minutes
_shopify_tw	Used for managing customer privacy settings.	2 weeks
_storefront_u	Used to facilitate updating customer account information.	1 minute
_tracking_consent	Used to store a user’s preferences if a merchant has set up privacy rules in the visitor’s region.	1 year
C	Used in connection with checkout.	1 year
Cart	Used in connection with shopping cart.	2 weeks
cart_currency	Set after a checkout is completed to ensure that new carts are in the same currency as the last checkout.	2 weeks
cart_sig	A hash of the contents of a cart. This is used to verify the integrity of the cart and to ensure performance of some cart operations.	2 weeks
cart_ts	Used in connection with checkout.	2 weeks
cart_ver	Used in connection with shopping cart.	2 weeks
checkout	Used in connection with checkout.	4 weeks
checkout_token	Used in connection with checkout.	1 year
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30 minutes
hide_shopify_pay_for_checkout	Used in connection with checkout.	Session
keep_alive	Used in connection with buyer localization.	2 weeks
master_device_id	Used in connection with merchant login.	2 years
previous_step	Used in connection with checkout.	1 year
remember_me	Used in connection with checkout.	1 year
secure_customer_sig	Used to identify a user after they sign into a shop as a customer so they do not need to log in again.	20 years
shopify_pay	Used in connection with checkout.	1 year
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3 weeks or 1year depending on value
storefront_digest	Stores a digest of the storefront password, allowing merchants to preview their storefront while it’s password protected.	2 years
tracked_start_checkout	Used in connection with checkout.	1 year
checkout_one_experiment	Used in connection with checkout.	Session
checkout_session_lookup	Used in connection with checkout.	3 weeks
checkout_session_token_<<id>>	Used in connection with checkout.	3 weeks
_landing_page	Track landing pages.	2 weeks
_orig_referrer	Track landing pages.	2 weeks
_s	Shopify analytics.	30 minutes
_shopify_d	Shopify analytics.	Session
_shopify_fs	Shopify analytics.	30 minutes
_shopify_s	Shopify analytics.	30 minutes
_shopify_sa_p	Shopify analytics relating to marketing & referrals.​	30 minutes
_shopify_sa_t	Shopify analytics relating to marketing & referrals.​	30 minutes
_shopify_y	Shopify analytics.	1 year
_y​	Shopify analytics.	1 year
_shopify_evids	Shopify analytics.	Session
_shopify_ga	Shopify and Google Analytics.	Session
_Brochure_session	Used in connection with browsing through site.	-
checkout	Used in connection with Pay checkout on shop.app.	3 weeks
signed_in	Used in connection with Shop login.	1 year
user	Used in connection with Shop login.	1 year

 

9. PURPOSES OF USE

Our Cookies are used for the following purposes:

Necessary: These Cookies are essential for our website to perform its basic functions.

Analytics and Performance: These Cookies collect information on how users interact with our website, including what pages are visited most, as well as other analytical data. We use these details to improve how our website function and to understand how users interact with them.

Google Analytics. We use Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyze certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the Google Analytics collection of data to enhance the website and platform and improve our service.

10. CONTACT US

If you have questions or concerns about this Cookie Policy and the handling and security of your data, please contact us via the information below:

Hinkler Group

sales@hinklergroup.co.uk

Unit B26, 40 Alison Crescent,

Alison Business Centre

Sheffield S2 1AS

United Kingdom

This document was last updated on May 14, 2022

 

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

Hinkler Group, Unit B26, Alison Cresent, Sheffield S2 1AS, United Kingdom

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/]